Frequently asked questions
- What technology do the printers use?
edding compact printers use Thermal Inkjet (TIJ) technology. It is one of the two most commonly used technologies for industrial marking, together with Continuous Inkjet (CIJ) technology. For a long time, the preferred solution has been CIJ, but TIJ has advanced a long way over the past decade and now offers multiple advantages over CIJ. With CIJ, a stream of ink is constantly being formed and deflected to the product when needed. CIJ therefore requires a complex system to collect and recirculate the ink; involving a lot of moving parts, ink and solvents. The edding TIJ solution is far simpler and more reliable to operate as the user simply replaces the ink cartridge. No servicing and minimal cleaning is required.
- What is the difference between edding compact printers and other TIJ printers?
edding compact printers have been designed from the ground up, with the focus on delivering what customers really need: German-manufactured reliability, with a 24-month warranty The widest range of inks for industrial applications Intuitive handling Versatile for use with multiple ink types, and various external ancillary parts. Industry 4.0 connectivity. On each of the above, edding compact printers exceed the existing TIJ offerings in the market by delivering smart and innovative solutions for all these details that make a difference.
- What are the edding compact printers’ communication capabilities?
The system architecture is by far the most advanced in the market - ready for the Industry 4.0 era. Via its numerous inputs and outputs, an edding printer can be fully integrated into the network; able to communicate with upstream and downstream machines. The printer connects to any end device via Ethernet, WiFi or Bluetooth. It supports DCHP, SMTP Mail, HTML5 and even SNMP for connection to Manufacturing Control or ERP systems. You can control the device via a web browser on your smartphone, laptop or the installed touchscreen.
- You say the printers offer unbeatable reliability. But what support is in place if there is a problem?
If a problem were to occur, there is a 24-month warranty covering the device (excluding consumables). A temporary replacement will typically be Express delivered to you the next day, while repairs are covered for free.
- Are the printers designed for use in all production applications?
They have a broad operation range across environments, technologies and applications. That means simple applications such as best before dates, to automatic printing of Datamatrix codes for car tyres; even complex applications such as consumer goods printed with invisible UV ink. In general, our compact printers can be used in a wide variety of areas: such as the food and beverage industry, pharmaceutical sector, logistics and transport, and the automotive sector. You can print on cardboards, print on foil, print on glass (glass printing), print on plastics (plastics printing) and more… The broad edding ink portfolio ensure that you have the best ink for every single surface.
- Can the printer operate in humid/dirty/cold/hot/high elevation/food grade environments?
edding compact printers make it possible to print in difficult environments. The dust and temperature changes on a construction site, or the wet environment of a beverage production line, are no problem for the edding in-line 12 or edding portable 12. The clever design means they do not need integrated fans to prevent overheating, as the aluminium casing keeps the device cool and prevents dust from entering.
In addition, the Thermal Inkjet (TIJ) technology is the perfect clean choice for food production environments; fully compliant with food hygiene regulations. The exception: the printers have not been designed for direct water contact and are not IP-rated yet.
- Can you really install and operate the printers without technical support or training?
Yes. Ease of use was one of the key things that users spoke to us about during development of the printers. Intuitive handling and animated user guides make it easy for any user to install and begin operating it in just a few minutes. You don’t need support from a technician or any training. You can also get printing straight away, as the printer comes in an all-in-one box with all the accessories you need.
Print information can be changed quickly and easily via the integrated touchscreen, web browser or even smartphone. The system also thinks for the user by searching for the optimum settings together with the user via simple graphic wizards on the touchscreen.
- How well do they print on plastic and glass?
Thermal Inkjet (TIJ) technology used to have problems printing on plastic and glass, but advances in the technology had addressed these issues by 2012. With their innovative technology and high quality inks, edding compact printers achieve high resolution marking on almost any surface, including plastic and glass.